Radan Advantage

Support and Maintenance Plan

The financial cost of unplanned downtime can be expensive and lead to additional costs to your business, such as delayed deliveries, lost sales opportunities and even lost customers. We understand it's essential to maximize productivity, which is why we offer Radan Advantage, specifically designed with your success in mind.

Radan Advantage provides complete peace of mind.

Technical Support

The Customer Support Portal
A highly efficient tool for contacting our experienced and knowledgeable Technical Support Team. lt shows the status of current and previous cases and access to a comprehensive knowledge base.

eSupport
Enables our Technical Support Team to view detailed information via email relating to your queries, for a rapid and accurate response.

Telephone Support
Provides direct telephone contact to the Technical Support Team, for resolution of more involved issues.

Web Rescue
A direct PC to PC service allowing our Technical Support Team to resolve your issues.

Expert on Site
Where required, we can send a Vero Support Engineer to your site, ensuring a speedy resolution to your issue.

Product Development

Software Updates
Receive annual software updates giving you the latest functionality and ensuring maximum productivity and efficiency.

Bug Fixes
Through the Customer Support Portal, you will be able to log and monitor any software bug and receive hot fixes.

Enhancement Requests
Provide your valuable input into the modification and enhancement of existing product features and see them delivered through your software updates.

An additional support service for upgrade training, customer care days and professional services at a favourable price.

Total Support with Radan Advantage