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Radan Support – First class support for world class software

At Radan we not only deliver world class products, but also offer unrivalled, affordable support packages. Our experienced and knowledgeable support team understand the system, machine and application needs of our customers and are dedicated to keeping Radan working as hard as your business. In addition to our comprehensive support packages we also offer a number of additional services, such as training, consultancy and bespoke programming.

Radan Support Package

Hotline
giving Radan users direct contact with an experienced and knowledgeable team of engineers who understand the business and application requirements of Radan customers.

e-support
e-support enables the Radan engineers to view detailed information via email of any queries for a rapid and accurate response.

Web rescue
Web rescue, a direct PC to PC support service allowing our experienced team of engineers to directly resolve issues.

Expert on site
Expert on site provides customers with complete peace of mind that where required one of our specialist engineers will directly visit a company’s site to carry out the necessary work.

Updates
Radan is continually being developed in line with customer experience, advancements in best (manufacturing) practice and requirements for new areas of functionality. As part of the support package customers receive upgrades to ensure that they benefit from the most up-to-date functionality of Radan.

 

Additional Services

Installation
Radan installation is efficiently carried out by skilled engineers ensuring that your company can start benefiting from Radan as soon as possible.

 

Training
The Radan training courses ensure that companies and their staff can fully utilise the features within the software. Training not only helps staff to understand the new software for carrying out their work, but also presents ways to enhance current workflow. Training is carried out at Radan’s dedicated training facilities.

Consultancy
Radan consultancy is able to provide an objective, unbiased perspective to address the needs of companies and offer suggestions for improvement and enhancement and to provide solutions that will deliver a fast return on investment.

Bespoke Programming
Radan’s bespoke programming service allows companies to further develop their investment specifically to niche requirements.